Terms & Conditions

The following Terms and Conditions apply to all purchases through the website  www.purple-stitches.com.


Distance Selling regulations

Under the Distance Selling Regulations 2000 you have 7 days after receipt of goods to return them for a full refund.  Please contact us on hello@purple-stitches.com to arrange return and refund. 


Order Cancellation

You can cancel your order at any point up to time of dispatch.  Please contact us on hello@purple-stitches.com


Refunds/Returns Policy

If you are not satisfied with your purchase for any reason you may return the unused item to us in its original condition.  Please note that cut length of fabric may not be returned unless they are damage or faulty.  This does not affect your statutory rights as a consumer. 

You will be responsible for the cost of returning the goods.  It is recommended that you obtain proof of postage and have the cost of the goods covered in case the items go missing in transit.  Where an item is faulty we may at our discretion refund the return shipping cost paid. 

If you would like to return damaged or faulty goods please contact us on hello@purple-stitches.com to arrange return delivery.


Pricing & Availability
All prices are exclusive of delivery.  We reserve the right to change any advertised price before accepting an order.  All products are in stock but if for unforseen circumstances we are unable to fulfill your order you will be offered an alternative or given a refund for the unavailable product(s).


Product Details
All products have a photographic image, these are for reference only and should be considered illustrative.  By submitting your order to us you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product.


Delivery Charges
Delivery charges are clearly displayed on our delivery page and at the checkout.


Order Payment
Payment is made through Paypal's safe and secure gateway and is subject to the Paypal’s terms and conditions.  This does not require a Paypal account and most of the major credit / debit cards can be used.  All transactions are in Pounds Sterling and exchange rates will be calculated by Paypal at time of payment.

Please note you can shop with confidence knowing that your card details will not be accessible to Purple Stitches as your details are encrypted and dealt with by Paypal.


Customer Service Contact Information

Email: hello@purple-stitches.com
Telephone: 07900 828 431

Address: Purple Stitches Ltd, Unit 35, Basepoint Business Centre, Stroudley Road, Basingstoke RG24 8UP

Website: www.purple-stitches.com